Payment Policy

Last updated: 15 November 2026

We want paying for your order to be simple and secure. This Payment Policy explains which payment methods we accept, when you are charged and how your payment is protected.

1. Accepted payment methods

We accept Shop Pay and credit and debit cards. The payment methods available for your order are always shown at checkout.

2. Currency

All prices are shown and charged in Australian dollars (AUD). If your card is issued in another currency, your bank may apply its own exchange rate or fees.

3. Taxes and shipping costs

Any applicable taxes, such as Australian GST, are calculated and shown at checkout before you pay. Shipping within Australia is free (A$0.00).

4. When you are charged

Your payment is taken when you place your order. You receive an order confirmation email as soon as your payment has been completed.

5. Payment security

All payments are processed through Shopify's secure, encrypted checkout. Shopify is certified PCI DSS compliant. We never see or store your full card details.

6. Failed or declined payments

If your payment is declined, your order will not be placed. Please check your payment details or contact your bank, and then try again.

7. Order verification

To protect you against fraud, some orders are reviewed before they are processed. If we are unable to verify an order, we may cancel it and refund the full amount.

8. Cancellations

Would you like to cancel your order? Please contact us as soon as possible. We can cancel your order and refund the full amount as long as it has not yet been shipped. Once your order has shipped, you can return it as described in our Return & Refund Policy.

9. Refunds

Approved refunds are paid back to your original payment method within 5–10 business days, as described in our Return & Refund Policy.

Contact information

Business name: Arlivelle Melbourne
Operated by: KS Collective
Address: Watertorenweg 22, 6571 CB Berg en Dal, Netherlands
Chamber of Commerce (KvK): 42159190
VAT: NL869974385B01
Email: info@arlivellemelbourne.com
Phone: +61 468 147 250

Customer service hours: Monday – Friday, 9:00 AM – 7:00 PM (AEDT/AEST). We reply within 1 business day.