Privacy policy

Last updated: 15 November 2026

Your privacy matters to us. This Privacy Policy explains how Arlivelle Melbourne, operated by KS Collective ("we", "us", "our"), collects, uses and protects your personal information when you visit arlivellemelbourne.com or place an order. We handle personal information in accordance with the EU General Data Protection Regulation (GDPR) and the Australian Privacy Principles.

At a glance

We only collect the information we need to process and deliver your order
We never sell your personal information
Card payments are handled by Shopify; we never see your full card details
Marketing emails are only sent if you sign up, and you can unsubscribe at any time
You can request access to, correction of or deletion of your data at any time

1. Information we collect

Information you provide: your name, email address, phone number, shipping and billing address, order details and any messages you send us.
Payment information: payments are processed by Shopify and its payment partners. We do not see or store your full card details.
Device and usage information: such as your IP address, browser type, pages viewed and how you use our website, collected through cookies and similar technologies.

2. How we use your information

to process, ship and track your orders;
to handle returns, refunds and customer service enquiries;
to send order and shipping updates;
to send marketing emails, only if you have signed up;
to prevent fraud and keep our website secure;
to improve our website and measure the performance of our advertising;
to meet our legal and tax obligations.

3. Legal bases for processing
We process your information to perform our contract with you (your order), based on our legitimate interests (such as improving our website and preventing fraud), based on your consent (such as marketing emails and non-essential cookies), and to comply with our legal obligations.

4. Sharing your information
We only share your information where this is necessary to run our store, with:

Shopify, which hosts our store and processes payments;
our fulfilment partners and carriers, to deliver your order;
analytics and advertising providers, such as Google, to understand website use and measure advertising;
authorities, where required by law.

We do not sell your personal information.

5. International transfers
As we are based in the Netherlands, serve customers in Australia and work with partners in other countries, your information may be processed outside your country. Where this happens, we take appropriate measures to protect it, such as standard contractual clauses.

6. Cookies
We use cookies to make our website work, to remember your cart and preferences and, with your consent, for analytics and advertising. You can manage your cookie preferences through the cookie banner or your browser settings.

7. How long we keep your information
We keep order information for as long as necessary to fulfil your order and to meet our legal and tax obligations (usually 7 years for financial records). Marketing data is kept until you unsubscribe.

8. Your rights
You have the right to access, correct or delete your personal information, to object to or restrict its use, to request a copy of your data and to withdraw your consent at any time. To make a request, please email info@arlivellemelbourne.com. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the Office of the Australian Information Commissioner (OAIC).

9. Security
We take appropriate technical and organisational measures to protect your information. Our store runs on Shopify, which uses encrypted connections (SSL) and is PCI DSS compliant for card payments.

10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version is always available on this page.

Contact information
Business name: Arlivelle Melbourne
Operated by: KS Collective
Address: Watertorenweg 22, 6571 CB Berg en Dal, Netherlands
Chamber of Commerce (KvK): 42159190
VAT: NL869974385B01
Email: info@arlivellemelbourne.com
Phone: +61 468 147 250

Customer service hours: Monday – Friday, 9:00 AM – 7:00 PM (AEDT/AEST). We reply within 1 business day.