Terms of service
Last updated: 15 November 2026
Welcome to Arlivelle Melbourne. These Terms of Service explain the rules that apply when you use our website and place an order. Please read them carefully.
At a glance
- Arlivelle Melbourne is operated by KS Collective, registered in the Netherlands
- We deliver to addresses in Australia only
- All prices are in Australian dollars (AUD); shipping is free
- Your rights under the Australian Consumer Law always apply
1. About us
The website arlivellemelbourne.com is owned and operated by KS Collective, a company registered in the Netherlands, trading as Arlivelle Melbourne. By using our website or placing an order, you agree to these Terms of Service.
2. Eligibility
You must be at least 18 years old, or have permission from a parent or guardian, to place an order. We currently accept orders for delivery to addresses in Australia only.
3. Products
We aim to describe and display our products as accurately as possible, including materials, sizing and care details. Colours may appear slightly different depending on your screen. All products are subject to availability.
4. Prices
All prices are shown in Australian dollars (AUD). Any applicable taxes are shown at checkout before you pay. Shipping within Australia is free. We may change our prices at any time, but changes do not affect orders that have already been confirmed.
5. Orders
After you place an order, you receive an order confirmation email. A contract is formed when we confirm your order. We may cancel an order, for example if a product is unavailable, a price was clearly displayed in error or we suspect fraud. If we cancel your order, we refund the full amount you paid.
6. Payment
We accept the payment methods shown at checkout, including Shop Pay and credit and debit cards. Payment is taken when you place your order. Please see our Payment Policy for more information.
7. Shipping, returns and refunds
Shipping is handled as described in our Shipping Policy. Returns and refunds are handled as described in our Return & Refund Policy.
8. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law or any other consumer protection laws that cannot be excluded.
9. Intellectual property
All content on this website, including text, images, logos and design, belongs to Arlivelle Melbourne or its licensors and may not be copied or used without our prior written permission.
10. Use of the website
You agree not to use our website for any unlawful purpose, not to interfere with its security or operation and not to submit false information.
11. Limitation of liability
To the extent permitted by law, we are not liable for any indirect or consequential loss arising from the use of our website or products. Our total liability for any order is limited to the amount you paid for that order. This does not limit any liability that cannot be excluded by law.
12. Privacy
We handle your personal information as described in our Privacy Policy.
13. Governing law
These terms are governed by the laws of the Netherlands. This does not affect the protection you have under the mandatory consumer laws of the country where you live, including the Australian Consumer Law.
14. Changes to these terms
We may update these terms from time to time. The version published on this page at the time of your order applies to that order.
Contact information
Business name: Arlivelle Melbourne
Operated by: KS Collective
Address: Watertorenweg 22, 6571 CB Berg en Dal, Netherlands
Chamber of Commerce (KvK): 42159190
VAT: NL869974385B01
Email: info@arlivellemelbourne.com
Phone: +61 468 147 250
Customer service hours: Monday – Friday, 9:00 AM – 7:00 PM (AEDT/AEST). We reply within 1 business day.